1. Jimmy Kumar says:

    I was approached by a salesperson, I think Robin was her name, who I assured I did not need help at that moment. She was so overly persistent and insisted on refering to my wife as ‘honey’. Too familiar and very rude. When we did ask a question she asked us where we lived and other probing questions, I did not reply. Asking if we needed to finance the purchases, if we rented and how long we’ve lived in the USA. I then realized what she was doing. It was a extremely racist tone and her line of questioning was very insulting. She gasped when I told her we lived in 4 floor Beacon Hill brownstone and need to furnish all four floors and would pay cash At this point I had already decided that any firm that had racist staff like this was not going to have any bit of my business. I will be telling all of my friends and acquaintances of this racist experience at Arhaus. As a south asian family of considerable means perhaps I should buy Arhaus and sack the racist salesperson.

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  3. lee says:

    HORRIBLE!!! I purchased the Baldwin Sofa. Loved that the one in showroom was so soft and comfortable. They failed to tell me that only comes with years of use. The one I got is hard and very uncomfortable. The fabric, after little use, has pilled all over…you know those annoying balls you get on cheap sweaters? They are all over the sofa and are dark, the sofa is a light caramel. Now it looks filthy. I purchased the “covers all issues” warranty with the sofa and it was not cheap! However, now, they say they don’t cover this. Customer service has told me I have to shave the sofa..that pilling is normal? So now I guess I am going to have to shave my entire sofa every month? BS! BAIT AND SWITCH! LIES and more LIES!!!

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